drdna wrote:

Do not buy from this company. They took my money with no intention to ever deliver a unit to me. If you find a unit on the shelf in a store and it is functioning, buy that unit and take it home. Don't give Purepower your money up front. You will just be throwing your money away.  Adrian

eli8888 wrote:

The 3rd party, who is an official distributor of the product for Europe is telling me he will prepay me as soon as pure power send them the money they paid back. This was agreed with PurePower and the distributor. The scheme si I paid the distributor. The distributor paid Pure power. I cancelled the order and asked for my money back. The distributor did not had it anymore since it had paid PUrepwoer.

manisandher wrote:

. The distributor should refund you, no questions asked. What happens between the distributor and PP should be none of your concern.

Romy the Cat wrote:

I am very sure that if you buy directly from PP then they will not make you to pay until you get the unit. I very much do not advocate buying from PP or from any other manufacture.

Not correct. However, I am glad you say then the caveat not to buy from any manufacturer. I purchased directly from PurePower. I paid up front. This is the standard of retail business transactions, although not for service transactions. My problem is that I never received a unit back, even after I paid them more money. Unbelievable that it has been years since I sent my unit for repair, and even though they have corresponded with me and given me every excuse in the book for delays, I have never yet seen a physical unit to be delivered to me!

With PurePower and any company, if you deal with credit cards and with larger distributors, that can absorb the loss, this is the only hope the consumer has to get his money back.

Adrian

Romy the Cat wrote:

Eli, I do not think that it is PurePower objective to grab your money and to run.  They are notorious with delays and it certainly might be unpleasant. With all due respect: 2 month delay is kind of nothing and if the unit does work as it expected then it well worth it. As it happened many time before I wish PurePower would give more realistic and exact expectations to customers. It is not a big deal and not uncommon to have 2-3 month lag period and it would be nice if PurePower was clean about it. If you still want you will have your unit eventually and if you do not want it then I am sure they they will return your money. I have a friend of mine ordered PP3000+ in October I believe. He is an industry person and they promised to him “expedited” service. We, he was calling me again and again bitching that PurePower keep dealing it. He got this unit in December eventually. Paradoxically or not but this is how it works with them. PurePower is not Amazon and if you adjust your expectation then you will be less frustrated. Two things that bother me in your post. First is your distributor. Sorry but he is an asshole. A distributor is not the person who moves the boxes and takes large percentage in his pocket but it is a person who embraces liability. Sine you bought from official distributor in Europe you have no business even to talk with PurePower. Your distributor is your men and even if PurePower close operation and emigrate to Mars your distributor is the one who responsible for the deal. Second is that I and not wild that they “are testing some "new" units with a change in design”.  Frankly those changes in design without official announcement of the changes is not something that I feel comfortable. The Cat

drdna wrote:

As some here may remember, I purchased a number of years ago, before the debacle and attempted coup at PurePower, a nice Pure Power 2000. It always suffered from a slight buzzing when plugged in, which I feel was due an internal grounding issue. This culminated in the failure of the unit, which was sent back uneventfully for repairs. And then it never came back. I had got many excuses for this over the years. First, there were delays, testing problems, a new circuit being designed.  Then it was simply lost somewhere, then it was the trouble with the Chinese manufacturing, having to re-establish everything in Canada, limited production, wanting to get units out for reviews.... and so on.  For a while they were re-investing the money from sales directly into production costs. I was given assurances and re-assurances, upgraded eventually to the PP3000+ to compensate me for the delays. But... never did a unit show up. They are quite convincing, I admit. The last time, several months ago, they assured me that my unit was being built. They would even be willing to upgrade the wiring and AC outlets for cost. I was fooled again (shame on me) and sent them a check for another several hundred dollars. The check was cashed quickly enough, but AGAIN the unit never arrived. Now they refuse to even respond to my calls or e-mails! To reiterate, IT HAS BEEN YEARS not months that I have been waiting. And I have NEVER received my unit, the unit which I paid for and then stupidly sent them even more money. I hate to say it, because bad press will make things more difficult for them and it is a wonderful product, but at this point, NO ONE SHOULD EVER BUY FROM PUREPOWER. They cannot be trusted. If my story is any lesson, they will take your money and leave you hanging! Adrian

manisandher wrote:

eli8888 wrote: The 3rd party, who is an official distributor of the product for Europe is telling me he will prepay me as soon as pure power send them the money they paid back. This was agreed with PurePower and the distributor. The scheme si I paid the distributor. The distributor paid Pure power. I cancelled the order and asked for my money back. The distributor did not had it anymore since it had paid PUrepwoer. Eli, did you buy from a distributor or from a retailer? Did you try to bypass a retailer to get a better deal, or is it the case that you simply don't have a PP retailer in your country? In any event, who is the distributor? Give us a name. If there are PP retailers in your country then the distributor should not have sold a unit directly to you. The distributor should refund you, no questions asked. What happens between the distributor and PP should be none of your concern. FWIW, I ordered a PP3000+ from Audio Emotion (PP retailer in the UK) just over a year ago. When the unit arrived, it malfunctioned - the battery was leaking. I returned it to Audio Emotion, who on receiving it told me that there must have been a catastrophic event during its shipping to me, as there was a hole in the base of the box and battery, by something penetrating through both. Interestingly, I noticed no such hole in either the box or battery when the unit was here. Not impressed, I asked for a full refund. They tried to assure me that it was a one-off incident, and that they would send me another unit asap. But I insisted on a full refund. In any event, that's exactly what I got. A full refund. I can't remember if I paid by credit card or debit card. I suspect it was the latter for a 5% discount on the RRP. If you've paid by credit card, there is no question that you will get your money back. Contact your cc company and let them know your situation. If you paid the distributor by bank transfer... things might be more difficult for you. But start by naming them here - I'm sure anyone thinking of buying a PP would do their homework and end up looking at this thread beforehand. IMO, your distributor should pay you back. It's as simple as that. Good luck.Mani.

PurePower wrote:

HiFi store in the Czech Republic is an excellent, knowledgeable dealer and more than reputable. PurePower did have a 3 week shipping delay in December for the 3000 while we resolved a parts quality problem from a vendor. The engineering delay was exacerbated by further delays from weather over the Christmas period. The customer was offered delivery or a refund in early January by the dealer and chose to cancel the order. That always makes us sad because, of course, we feel he lost an opportunity to benefit from our product. However, from our perspective it was better to not ship a less than perfect product even if it meant losing an order. PurePower did process the dealer's request for a rebate of the dealer price, and we do confess we were not as fast  as we should have been. The customer may have suffered what he feels were unacceptable time delays, and we have some sympathy with his impatience, but I am absolutely certain that he will have no trouble getting his refund from the dealer. I suggest he give HiFi Store another call.   PurePower is in full production of all models, domestic and export, with many models in stock and others on short delivery times. No doubt HiFI Store will have stock in the near future as well. If Eli888 can forgive us for our past slowness, I really suggest he take advantage of immediate  delivery when the product is in stock in Europe.

Romy the Cat wrote:

Eli, I as any other person on consumer side, do sympathize with how you feel. I would like however to point out that this site is not the best door for you to knock. Audiogon for instance (and many others) specialize to deal with buy and sell and the folks who spin around those sites would be more effective for you. I kind of envision that this site specializes on sonic aspects of audio and if you for instance get your PP3000 (or another power treatment unit) and willing to share your observation about its sonic performance then you would find more effective collaboration. .