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In the Forum: Audio Discussions
In the Thread: It’s mad, mad, mad... electricity.

Post Subject: Rommy you are partially rightPosted by eli8888 on: 2/6/2014

Romy the Cat wrote:
Eli, I do not think that it is PurePower objective to grab your money and to run. They are notorious with delays and it certainly might be unpleasant. With all due respect: 2 month delay is kind of nothing and if the unit does work as it expected then it well worth it. As it happened many time before I wish PurePower would give more realistic and exact expectations to customers. It is not a big deal and not uncommon to have 2-3 month lag period and it would be nice if PurePower was clean about it. If you still want you will have your unit eventually and if you do not want it then I am sure they they will return your money.

I have a friend of mine ordered PP3000+ in October I believe. He is an industry person and they promised to him “expedited” service. We, he was calling me again and again bitching that PurePower keep dealing it. He got this unit in December eventually. Paradoxically or not but this is how it works with them. PurePower is not Amazon and if you adjust your expectation then you will be less frustrated.
Two things that bother me in your post.

First is your distributor. Sorry but he is an asshole. A distributor is not the person who moves the boxes and takes large percentage in his pocket but it is a person who embraces liability. Sine you bought from official distributor in Europe you have no business even to talk with PurePower. Your distributor is your men and even if PurePower close operation and emigrate to Mars your distributor is the one who responsible for the deal.
Second is that I and not wild that they “are testing some "new" units with a change in design”. Frankly those changes in design without official announcement of the changes is not something that I feel comfortable.

The Cat

Hi Rommy,
This is different. I do not want the unit. I cancelled the order 2 months ago and just want t refund. I do not care if they make the best sounding unit that will transform my system into a new dimension. I just do not want to do business with them and want my money back, And so I made it explicit over 2 months ago. I do not see a reason why a 2 month delay on a cash refund is acceptable. I am not waiting for a unit, or for a certain part improved or whatever. It is just my money back. Not giving it in so much time leaves me with very little alternatives besides the one of taking the money and running away. I can but the idea of a 2 month delivery time: many excuses for that. delay in supply, overbooking etc etc. But delay in a refund?? Is just doing a wire transfer of cash....
Your friend wants the unit and decided to wait I want my money. I would not take the unit even if it was for free now. nd so I tiold them long long ago. NO justification for not doing a refund of a cancelled order long ago.
Regarding your concerns:
You do have appoint with the distributor. I will go after both of them for sure. I think both are liable for mails that I have form both of them. PUrepower contacted me to explain me delays and changes in design once I asked for refund. They also agreed to do the refund. So that is why they are also involved.
Regarding the changes in design I have a long mail from PP explaining them. By the time I did not care anymore and did not pay much attention since I decided to ask for a refund already, but certainly there were some changes they made.

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