 eli8888 wrote: | The 3rd party, who is an official distributor of the product for Europe is telling me he will prepay me as soon as pure power send them the money they paid back. This was agreed with PurePower and the distributor.
The scheme si I paid the distributor. The distributor paid Pure power. I cancelled the order and asked for my money back. The distributor did not had it anymore since it had paid PUrepwoer. |
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Eli, did you buy from a distributor or from a retailer? Did you try to bypass a retailer to get a better deal, or is it the case that you simply don't have a PP retailer in your country?
In any event, who is the distributor? Give us a name. If there are PP retailers in your country then the distributor should not have sold a unit directly to you. The distributor should refund you, no questions asked. What happens between the distributor and PP should be none of your concern.
FWIW, I ordered a PP3000+ from Audio Emotion (PP retailer in the UK) just over a year ago. When the unit arrived, it malfunctioned - the battery was leaking. I returned it to Audio Emotion, who on receiving it told me that there must have been a catastrophic event during its shipping to me, as there was a hole in the base of the box and battery, by something penetrating through both. Interestingly, I noticed no such hole in either the box or battery when the unit was here. Not impressed, I asked for a full refund. They tried to assure me that it was a one-off incident, and that they would send me another unit asap. But I insisted on a full refund. In any event, that's exactly what I got. A full refund. I can't remember if I paid by credit card or debit card. I suspect it was the latter for a 5% discount on the RRP.
If you've paid by credit card, there is no question that you will get your money back. Contact your cc company and let them know your situation. If you paid the distributor by bank transfer... things might be more difficult for you. But start by naming them here - I'm sure anyone thinking of buying a PP would do their homework and end up looking at this thread beforehand.
IMO, your distributor should pay you back. It's as simple as that.
Good luck.Mani. |
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