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In the Forum: Audio Discussions
In the Thread: It’s mad, mad, mad... electricity.

Post Subject: Refund is not in jeopardy.Posted by PurePower on: 2/6/2014

HiFi store in the Czech Republic is an excellent, knowledgeable dealer and more than reputable. PurePower did have a 3 week shipping delay in December for the 3000 while we resolved a parts quality problem from a vendor. The engineering delay was exacerbated by further delays from weather over the Christmas period.
The customer was offered delivery or a refund in early January by the dealer and chose to cancel the order. That always makes us sad because, of course, we feel he lost an opportunity to benefit from our product. However, from our perspective it was better to not ship a less than perfect product even if it meant losing an order. PurePower did process the dealer's request for a rebate of the dealer price, and we do confess we were not as fast as we should have been.
The customer may have suffered what he feels were unacceptable time delays, and we have some sympathy with his impatience, but I am absolutely certain that he will have no trouble getting his refund from the dealer. I suggest he give HiFi Store another call.
PurePower is in full production of all models, domestic and export, with many models in stock and others on short delivery times. No doubt HiFI Store will have stock in the near future as well. If Eli888 can forgive us for our past slowness, I really suggest he take advantage of immediate delivery when the product is in stock in Europe.

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