manisandher wrote:

I'm happy to compare the new PP+3000 to my old PP2000 and share my findings.

manisandher wrote:

So, the PP+3000 arrived... and went pretty much straight back. As soon as I switched the battery pack on, it started hissing and emitting a God-awful smell. I packed everything up and had it collected the next day. The retailer (Audio Emotion in the UK) told me that the battery pack had suffered a massive trauma during transit - something like a spike going into its underside. I didn't notice anything untoward - although to be fair, I didn't purposefully look at underside of the shipping box or battery supply. There was one thing that I did do before I packed everything away though. I tried switching the head unit on without the battery pack connected to it. And it worked! Everything displayed correctly, telling me that the battery pack was 'N.C.' Two things that I can report without the battery pack connected: 1) The by-pass switch did not work. Maybe the battery pack is required, although I can't for the life of me understand why this would be the case. 2) I didn't really like the sound. It was weighty and full-bodied, but the delicacy and sparkle that I've become accustomed to with the PP2000 was gone. I would totally accept that actually it might be the PP2000 that's 'at fault' here - injecting some noise or whatever into the regenerated AC -but whatever the PP2000 is doing, it seems to do wonders for the sound. Also, there's obviously the strong possibility that the PP+3000 needs the battery pack to perform optimally. But the fact that it 'works' without one, and really was regenerating the AC (I had 245V going in and 230V coming out) was really confusing for me. I mean, does that battery actually do anything under normal operation? Or does it just kick in when the mains AC drops too low? If it's just the latter, I'd much rather have a battery-less regenerator - it'd be much, much lighter and should be a damn sight less expensive (especially taking shipping costs into account). Audio Emotion were happy to send me a replacement PP+3000. But based on my initial experience, I declined and asked for a refund. I may well order the PP+3000 again in the future, but won't do this until others in the field have reported their own findings. Apparently, Audio Emotion have shipped >20 other PP+ units with no reported issues whatsoever. With this post, I may well ruffle the feathers of Audio Emotion and/or PurePower, but quite frankly I'm not casting any judgement on them, just stating my experience.

Romy the Cat wrote:

... if it cost nothing to you and if you initially wanted to try PP3000+ then I do not know how that misfortune you had did changed your mind.

manisandher wrote:

Well let's just say that I find the retailer's version of events difficult to believe. It would be just amazing if something pierced the (quite hefty) packing material and the metal underside of the power supply casing... and that I just didn't notice any sign of damage at all. OK, I wasn't particularly on the lookout for anything, but I just can't imagine missing something so obvious. My feeling is that the battery was either defective from the off, or was damaged during transit in a less traumatic way than was suggested by the retailer. In either case I'd like to have some assurance of battery resilience before accepting another PP+3000.

I've had a new PurePower APS 2000+ unit for just over 5 months and recently the battery will not charge. After Damian of PurePowerAPS helped diagnose the problem they said they would do a call pick-up to send back to the factory in Canada for repair. Here is his reply...

Hi Steve,

If you get no voltage reading from the Regenerator unit's Power Pack connector when it is plugged in and the breaker is in the on postion, it will almost certainly be a charger issue or charger interconnect wire contact problem inside the Regenerator unit.

I can supply a prepaid UPS waybill for a return trip and have it checked, corrected, tested, and back out the door in 24 hours. When you receive it you can re-attach the Power Pack and it will fully re-charge the batteries over a 12 hour period.

Let me know if I should use the address information we have on file and when to schedule pickup. If you prefer we can also just send the prepaid waybill to your email and you can either arrange a pickup at your convenience or drop the package off at any UPS location.

Thanks,
Damian.

So this was late October and ever since PP now does not return emails or phone calls. Very disappointed in how they treat customers and would made sure everyone knows before buying a PP unit from Canada. Maybe they are out of business but I had many emails back and forth until it was ready to be shipped back for repair then nothing.

If this situation changes I will post an update.

Steve
SOS

SOS wrote:

Well my PP 2000 + has gone back twice and currently I have it but can not use it due to a grounding issue only with analog. The guys at PP are trying to figure this all out but no answers to date. It is dead quite with digital but I don't listen to digital so I feel I have a $3500 boat anchor at the moment. Will wait a few weeks more and hope they can figure this out.What is really strange was when I first had the unit initially all was great with analog. Will keep all posted.

SOS wrote:

First as stated before, when I 1st received the unit no hum issue it was after it was sent back twice that it came about. 2nd if I use my other conditioner, a Purist Audio Design all is dead quite. The humming out of the speakers stops if you plug the turntable motor into the wall directly or into the PAD conditioner, same with the phono stage. Plug either or both into the PP+ and the hum comes back. I've tried cheater plugs on each and every componen, no difference. I've tried grounding wires from chassis...no difference. There's also another customer that is having the same issue with his new PP+. He has an original PP unit and no hum so I think it's safe to say it is the PP + unit(s). Suggestions????????????????????

SOS wrote:

I've tried even placing a cheater plug on the PP+ unit and still get the hum. Why can everything be plugged into another conditioner or everything into the wall and all is dead quite BUT plug either the phono stage and or the TT motor into the PP+ unit and a hum begins. Grounding the TT and or motor back to a common ground does not help. Only thing that stops hum is not having either of these devices plugged into the PP+.

Bud wrote:

… do yourself a favor and purchase an APC 600, one of the light tan models, not the noisy, smelly onyx models. Do not run it from the PP 2000 , run it from the wall. The PP 2000 will then shelter your other components from this newest insult also. I will be interested to know if this new APC also provides hum.