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In the Forum: Audio Discussions
In the Thread: It’s mad, mad, mad... electricity.

Post Subject: PurePower repairPosted by PurePower on: 11/12/2012

Hi Steve,
This seems like a pretty simple problem. I'd be happy to straighten it out.
It only takes a day to repair a PurePower+ 2000 and in your case it only takes UPS a day and about $19 to ship from your home to our pickup depot in Niagara Falls NY. It seems Damian promised you a prepaid waybill for the shipment - not our actual policy but he was trying to be helpful and save you a few dollars. The person at PurePower responsible to email you the waybill failed to get the message.
However, that shouldn't cost a month of waiting. If I knew about your problem it would take about 90 seconds to resolve. In fact that's exactly how long it took me to do it. I have emailed you a UPS return waybill. Please use the waybill, return the unit and we'll be very happy to fix it fast and return it.

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