Rerurn to Romy the Cat's Site
In the Forum: Audio Discussions
In the Thread: It’s mad, mad, mad... electricity.
Post Subject: I've had it!Posted by Bill on: 4/20/2021
I have been a strong proponent of PurePower since Romy introduced me to their units maybe 10 years ago when I was a writer for www.enjoythemusic.com. My system has had their original 1500, two 2000+ and one 3000+ over the years, and still use two of them, I wrote several articles extolling their virtues, and I still feel that they produce one of, if not the best electricity improvement units for high end audio. Unhappily their service in no way matches their sound quality. Two years ago, I sent in two of their 2000+ units to have them updated to the latest circuit boards and lithium batteries, and paid for the updates in advance. They were supposed to do the updates and ship them back promptly. Unhappily, it took about a year to get one of the units back with the second unit still not received. Part of the problem was my inability to be at my residence over the winter to receive them, with them probably using the time to sell my original unit to someone else, and then to replace it with another. My and their bad. But, unhappily, over the past year, I've contacted them several times through email and phone calls asking for the return of my second unit, without success. I've finally decided it’s no longer worth the effort to retrieve the unit and am therefor writing this tome to warn you all of my misfortune and to steer clear of this company. It saddens me to have to do this as I have had the father and his wife over and they seem to be honest people who just have no business sense, have had some bad luck over the years which left their business hanging by a thread. But life is too short and the several thousand dollar loss not worth following up on. So yes, they make a superb product which has given me many hours of pleasure. BUT their service sucks. So caveat emptor if you plan on dealing with their service.BillRerurn to Romy the Cat's Site