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In the Forum: Audio Discussions
In the Thread: It’s mad, mad, mad... electricity.
Post Subject: The PP in 2020Posted by Romy the Cat on: 10/18/2020
Kishore, I do not really know what is going on with them. Last time I dealt with them it 2 year back. The display on one of my units went down and I reputed to them. They told me that is was faulty and sent me a replacement. I was not able to replace it and just plugged the new Display board siting outside of the unit. Other than this my 3000+ unit works flawlessly and I never removed it from my system over the years. I have another 2000 unit that was perfect, I do not use it and keep as a backup, in case my main unit goes doe and I am not sure if I will be able to get my 3000+ fixed and to sound in the way how it sound now. The battery that 2000 unit are gone but I have no motivations to replace them. 
 
From what you said and from what I head from a few other people who emailed me directly the way how PP conducts customer support was not changed. The way how I see it: it is what it is and it is fine. The reputation they make with the support they provide has a direct correlation with amount of units they sell. They clearly do not want to seal mode then they do and no one should blame then for it. In my view they have a spectacular product if it was in the hands of some people with more mature marketing awareness (or perhaps more money) then a PP unit would be sitting in each listening room. I am not kidding.  BTW, I gave in past to PP some folks who could pushed zillions of them to audio community but PP treated them with the same ridicules promise and misled expectations. My guys just did not wanted to be invalid in any relationship with PP anymore. I intentionally did not want to be involved in the relationship between PP and my guys and I wanted the chips to fall where they might.  They did, unfortunately. 
  
I do not know what objectives behind PP. They are a family and they might keep the entire PP project on the side to pay mortgages or to entertain children unit they go a better jobs. I did not see in them these draconian corporate objectives: we want more. They are quite laid back folks and perhaps that slow dripping operation through the pain of customers is what they wiling to have. Can somebody to blame them? I do not think so. The sad part is that they unknowingly (or better to say accidently) have a spectacular product. 
  
Anyhow, regarding the updates. I was told that they have a few minor but I am not sending my good unit to them. They introduced a rare-earth batter pack, which might be good or now. For sure it will give more buttery time, something that I do not care and for sure it will change the sound of the unit and most likely they changed not only the battery but the PS for charging. I do not have stamina now to go for evaluation of that neodymium buttery pack and it is hard to estimate if it make any difference in positive direction.

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