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In the Forum: Audio Discussions
In the Thread: It’s mad, mad, mad... electricity.
Post Subject: Regarding my terrible experience with Richard Janzen and PurePower, purepoweraps, or audiophile APS IncPosted by OracleAV on: 7/25/2018
hi folks, especially drdna,
Has anyone actually bothered to read my bad experience with Richard Janzen and PurePower, in https://forum.audiogon.com/discussions/bad-experience-with-purepower-of-canada, before calling me a email spammer?
I have no doubt that PurePower works, and maybe works great, in some people's environment. But it did not perform in my environment. I did not blame Richard or PurePower for things not working out. Something on their circuit board buzzed (vibration, oscillation noise?) so loudly that I turned it off just after few minutes of attempting to audition it. Richard claimed that they found bad batch of parts and are fixing them, found ways to shield out noise of the coil, etc, etc. I gave him all the time and chance to do what he claimed he can fix, but after waited 15 months and 3 units, I simply told him that it looks like PurePower and my gears are simply not meant to live together, and I returned his unit for a refund.
And after he received the returned unit, and for the next month and half, I did not get any refund, and all through out this time, Richard never pro-actively contact me to informed me why there is no refund coming my way. I don't want to repeat the story here but I urge you to read the audiogon thread, and especially at the things that Richard said to me.
Why did I mention ProPower? Because after my experience with Richard, I am beginning to believe that ProPower is the real one (including that they were the original engineering designer who created the AC regeneration circuitry).
And if you are so bent on sticking to battery-backed AC regenerator, as opposed to direct AC-backed AC regenerator (like those of PS Audio), and you simply dislike ProPower simply because they may be made in Taiwan (I don't see proof of that .. all I see is people making judgement that it is made in Asia because supposedly the original designer, Zak Yeh?, is an Asian name), then you should consider IsoTek. It is British-made I believe, and this past summer I saw in a Japanese hi-end audio magazine reviewing and comparing most of the well-known, reputable AC conditioners, regenerators (including PS Audio, IsoTek, but PurePower was NOT in that review). Review for the IsoTek was very favorable.
Someone denigrated ProPower, saying website incorrect grammar, this and that. I think that is silly. Ok, that person then says something bad about that company's address or something.
Folks, I urge you to Google Maps (or Google Earth) any of the 3, 4 addresses that Richard Janzen, PurePower Partners LLC or Audiophile APS Inc. have listed online and you will be surprised at what you see (or not see).
Why did I started trying to audition PurePower? I explained in my Audiogon discussion, but I'll repeat here. I know two people in my local audiophile society (club) who own PurePower and are happy with it. One of the person I highly respect, and that was the main impetus for me and what set me on my journey to contact PurePower for an audition.
The coil buzzing sound had been reported by many people online. Had Mr. Janzen told me right after I informed him of the buzz, and simply tell me that, unfortunately, that is one tough and mysterious problem plaguing their equipment but that they have been unable to fix it, and promptly refund me my money, that would have been totally fine with me. And I would have nothing but respect and praise for him as a person and as a businessman.
But that was not the case. Some of you want to believe that he went out of his way and tried hard to fix the issue. Your are entitled to that belief. That was my belief for 15 months, but now in retrospect, and after pouring through the voluminous email exchanges (plus countless phone conversations), my belief is that I had been fooled.
Finally, let me just pose a very basic question to all of you, and you decide what is right and wrong. You ask for home audition, with 100% money-back guarantee. You have the equipment in your possession for no more than 10 ~ 15 minutes (actual use time, and equipment promptly put back to boxes and shipped back to manufacturer/distributor), and then the manufacturer tells you that he does not have money to pay you. You went along and waited for a month and half and still no refund. Then out of the blue, you are then told that they have to sell 'YOUR UNIT" before they can have money to refund you.
Regardless of how Richard and PurePower came to the condition of not having money to pay me (assuming everything he said was true), the only right thing, which is the business norm, is for him to find money (borrow if he has to), so that he can fulfill his business obligation to his customers.
Oh, I also read some posting claiming it's worth long wait, and how lucky you will be to get hold of a PurePower.
Great, to that person, please contact Richard Janzen right now, as he has many units that he can sell to you. Then you post your experience here (I hope your experience will be the opposite of mine), and we all know that Richard's got some money now, and I'll let all of you know if Richard send me the refund or not.
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