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In the Forum: Audio Discussions
In the Thread: It’s mad, mad, mad... electricity.

Post Subject: PurePower Canada stole my PurePower 2000...Posted by david82 on: 7/20/2015

PurePower Canada has officially earned the title of the single worst company I have ever had to deal with. They are either stunningly incompetent, or simply criminal. The degree of incompetence would have to be so great, though, as to be virtually impossible to believe, which makes me think the latter (they are criminals) is the more likely scenario. I can only conclude that they have knowingly stolen my PurePower 2000. I am writing this as a warning to others.

I purchased a PurePower 2000 many years ago and it worked fine, but I decided to sell it as I switched to a different power conditioning solution. I sold the unit to someone, and he claimed it would not work on battery backup. As my only explanation was that the batteries must have died, I ordered replacement batteries from PurePower to be shipped directly to the buyer at my expense. The batteries were never shipped. I repeatedly tried to contact PurePower, to no avail. Weeks went by, and the buyer filed a claim with PayPal and returned the unit to me.

At some point PurePower finally responded to my emails and apologized, offering to do a complete workup on the unit and replace the batteries. This was in May 2014. I (stupidly) shipped the unit to them then, and they have had it ever since (over a year).

I've called them approximately every week for the past 6-8 weeks. First, I should say that they hardly ever answer the phone, and if you think they're going to return a message or an email, good luck to you. When they do ultimately answer the phone, each time it's the same story -- they have the unit right there, it will ship "tomorrow", there was a delay because they didn't have the right packaging material / they were moving / the moon phase wasn't quite right / assorted other nonsense.

I can only conclude that they are simply never going to send it back to me.

At this point it's not about the money -- I just don't like being stolen from. I'm likely going to pursue legal action against them, even if it ends up costing me more in legal fees than the price of the unit.

in the meantime -- BEWARE.

Oh, and if you do some quick Googling of PurePower, you'll find that my experience is unfortunately not unique. How these people are still in business, I can't comprehend.

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