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In the Forum: Audio Discussions
In the Thread: It’s mad, mad, mad... electricity.

Post Subject: Risky Business and Pure PowerPosted by eli8888 on: 2/5/2014

HI all, my first post, although have been reading for a long long time and have contact with some members. Great site.
Wanted to share with you my experience with a PurePower order. and my huge problem... I have read terrible things here before but I do not think anything as bad as mine.
I ordered a PP3000+ on the 2nd of October 2013. Did it through an official distributor in Europe. I was given a 2 to 3 weeks delivery time after consulting with the factory. ON the 24th the distributor informs me of a delay. I had not been asked for any payment at the time so was not really concerned. 4th of November, a month after placing the order, I get a confirmation of availability for the 15th of November and was asked for full payment, which I did. Given the delay since the order was placed, I asked the distributor to boucle check and get another time confirmation on delivery date the 15th of November, I got this confirmation so I did the payment of the full amount on the 6th of November.... well guess what...
The 13th of November I get a mail saying they will ship next week. ON the 20th of November after asking I get a mail saying they are testing some "new" units with a change in design and that they will ship asap but can not give a date. ON the 27th I ask again. No news from Purepower on when they will ship.
ON the 28th of November they promise to give me a shipping date next day. the 3rd of December I am told Purepower will ship soon but no date given.
By then it was 2 months since ordering so I decided to give it up and ask for a refund. I ask for a refund by mail the 6th of December. I get a mail telling me they had to make some design changes. I insist to get my money back given they were not able to send anything is over 2 months. They say the would do the refund soon.
No news from them in many days. The 17th of December the distributor tries to reach them again. Richard from Purepower sends me a mail saying he will refund the distributor directly. That on the 17th of December. ON the 20th I get a mail saying the refund will be made 2nd week of January...!!! Don't ask me for the reason. 14th of January after I ask again I get a mail saying they could not do the transfer due to the storms...!!!! and that it would be done next week. 18th of January the say they will pay next week... And so it goes.
To resume it, as of today I do not still have the money, have not been given any reason why they do not refund and they just have my money for over 2 months which in my continent, that has a name. I could been given many excuses why a unit is not sent. But I can not see any reason why they do not refund money they have for over 2 months. Money is money. Don't think they have production issues with that...
This is terrible. I had heard about delays in products. But keeping someone's money for over 2 months just because is terrible and dishonest. No communication from pure power in all this time since I told them I wanted a refund 2 months ago.
I do have all the mails with prove of all I just said and dates. As you can imagine, they are many, but thankfully I kept them all.
Many here has a lot of experience with this company. Any advice or help someone could provide to me would be very appreciated. I really do not want and will not kiss good bye the almost 5000 Euro I gave this guys. Will do whatever I need to do.
Please help from anyone would be very much appreciated. This is a lot of money.
Thanks in advanceEli

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