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In the Forum: Audio Discussions
In the Thread: It’s mad, mad, mad... electricity.

Post Subject: Damage ControlPosted by drdna on: 4/19/2013

I think is a bit sad to see a company representative that chimes in only on the defensive in an attempt to do a little damage control and spin things in a positive light in the hopes that potential customers visiting this site are not dissuaded from making a purchase from APS. If it were true, and I do not believe it to be the case, that "98%" of customers were entirely satisfied, the we here at this site are an elite group! -- in the sense that we must be exceptionally unlucky since nearly all of us who purchased PurePower units encountered some issues with them. The odds of this occurring are quite small, and I now feel a weekend trip to Las Vegas may be in order to cash in on our being able to beat the odds.

I admit that the original product was a good one. It performed well in my system, as you can see if you look back on my old comments. There was a minor hum issue. I did not previously have hum in my system, and only unplugging the PurePower unit cured the problem. On batteries, the background was dead silent. However, this suggests that the ground loop was IN the Purepower circuitry, since disconnecting the circuit from the wall and forcing the unit to run on batteries instead (different internal circuit) resulted in silence. Still it was never enough to bother me to send it back, although i was promised endless "fixes" from Purepower. Memorably on one occasion, I was promised a replacement circuit would be sent to me with instructions on how to replace it. As I have made the rest of my audio system from scratch, this did not bother me. However -- and perhaps this goes without saying -- nothing ever arrived.

For our APS marketing representative to throw up an amusing series of logical fallacies trying to justify the endemic failures of their devices by hammering away on a singular example of hifigeek's troubles, and wholly ignoring their failures to deliver customer satisfaction across the board is troubling to me. And, yes, it is well known that audiophile companies have a habit of having poor customer service, but this does not excuse APS. Rather, they should re-double their efforts to customer satisfaction and quality control so the incidence of failure of their Purepower units in the field is reduced to a respectable level.

Adrian

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