Rerurn to Romy the Cat's Site

In  late December hifigirlgeek reported an error message on the display of her PurePower+ that indicated our diagnostic system had detected an overtemp reading, which caused the PurePower unit to go into protective shut down.

We diagnosed the source of the problem in Canada almost immediately, tested an effective solution and offered to effect the warranty upgrade at an approved depot in New Zealand. hifigirl geek  suggested she could save time and effort by using her own local technician to carry our the work. We discussed the repair and  provided the instructions to her technician, who impressed us with his professionalism and knowledge. We approved of his carrying out our warranty work because of his very long experience in high end audio and his credentials. We offered to ship the required heat sink part. Instead the technician indicated he could supply a suitable part himself.  He did so and completed the needed update in early January. The unit has performed correctly ever since.

hifigeekgirl was insistent that we replace the original unit with a new PurePower+ 2000 at a shipping cost from Canada to New Zealand of over $1500. We explained that her PurePower warranty remained in full effect and that the factory service would have been essentially identical. This was  a simple mechanical repair. Her original unit is to all intents and purposes identical to current production and there is no benefit to a replacement. 

We feel we fulfilled our warranty obligations quickly and efficiently, and hifigirl geek  has the benefit of the best  audio power conditioner available that will operate reliably for many years. She can count on our continued support and our warranty will protect her investment.

Rerurn to Romy the Cat's Site