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In the Forum: Audio Discussions
In the Thread: It’s mad, mad, mad... electricity.
Post Subject: Terrible terrible APS PurepowerPosted by drdna on: 4/16/2013
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Just chiming in here. I had the good fortune to get one of the early PP2000 units and loved it, except for a little hum when it was plugged in to the wall. The sound was fabulous! 

The hum turned out to be a internal wiring issue, which by bad fortune, caused the unit to just stop working entirely one day. That was a sad day. I called up APS and they said to just send it back and they would repair it promptly. 

Then I had the bad fortune that this occurred right at the time the whole China debacle and attempted takeover by the distributor occurred. I waited and waited. I called them often and there was always some excuse. One time I was even told the unit was all ready to be shipped out and just needed some final testing before packing it up. This was a lie. The unit never came. Eventually it turned out they had entirely lost my PP2000.

Since then, and I suppose it is now on the order of years rather than months, I have kept calling and getting one excuse after another. I was promised a replacement unit. Most recently I have been promised a PP3000+ as a replacement for all the time I have waited. Well, so far nothing. I am at this point quite skeptical that I will ever receive anything at all from APS. I believe I may be simply out the money I spent. Which is too bad, as it was a good company once.

I still keep calling and getting promises, but I won't believe it until I see it with my own eyes. Given this abominable track record for failure, deception, and shoddy customer service, I would be very cautious until this company is back on their feet and their manufacturing standards have improved. As I understand it, it is just a few folks trying to build the units as quickly as they can and use the profits from the sales to fund the next production run. Hardly something you want to invest in at the present moment.

Don't get me wrong: the PP2000 was a great sounding unit. Unfortunately, the current climate at APS is unstable. I am quite disappointed to have never got a replacement unit after years of waiting.

Adrian

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