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Posted by cbachalo on
05-20-2014
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fiogf49gjkf0d I had sent my PurePower+ 3000 in for an
“upgrade” (one of many!) back in December 2013 to resolve an issue with a noisy
choke when under load. It still has not
been returned 5 months later after multiple broken promises by the company
president Damian Janzen and his father Richard Janzen to return an upgraded
unit, then a brand new unit and then a full refund. Each response from them typically takes
several Emails and phone calls from me to get a response. I am now forced to bring them to small claims
court to either get a refund or a brand new unit AS THEY HAVE REPEATEDLY
PROMISED.
I will keep you updated if they ever do
provide a refund or new unit as promised, or the outcome of the court case.
Here is the history of the last and final
upgrade procedure…
I complained of a choke buzzing noise under
load and Richard responds on Dec 9, 2013.
This noise is quite loud even from the listening position. Completely unacceptable for a product that is
supposed to reduce background noise!
“
From:
Richard Janzen
Sent: Monday, December 09, 2013 11:53 AM
To: damian@purepoweraps.com
Cc:
Subject: upgrade
We have been installing the new coils in all existing units - and the
noise level reduces dramatically.
All new units being manufactured in December are being produced with
the new epoxy.
But even before this change, component noise was an infrequent issue.
I am sorry you have suffered from it.
I will be happy to issue a Fedex pickup tag - and we can give the unit
a full factory QC test.
That will determine if the noise is inherent in your particular
unit
- or if it is something that is exacerbated by some local condition.
Richard Janzen, Marketing Manager
519 624 9735”
I return my PurePower+ 3000 back to the
factory in Ayr for upgrades on December 11 2013.
On Jan 2 Richard sends me an Email saying
they are ready to return a quiet unit…
“
Hi
Chris
We are just about finished with our latest mods and tests. They are
quite successful.
It has being applied to your unit - and is being standardized on all
production. We will keep testing and listening until Monday - when we
should be able to return a quiet unit to you.
The secret has been to modify both the capacitor and the coil. The
noise is a function of the interaction of the 2 filter components.”
On Feb 5 Richard sends me this update after I ask why I
have not heard from them in a month…
“Hi
Chris
We do have ever quieter units - and our latest iteration will be better for you
- but we think we will have the "ultimate" solution in development
with hopes of completing it before the end of February.
Richard
Janzen, Marketing Manager
519 624 9735”
On March 6 I receive the following
from PurePower after reminding them of their promise to return my unit by end
of February.
“Sorry Chris
I was out of the office last week and am just catching up.
We are now building essentally silent 3000's.
I will get a firm ship date commitment in tomorrow mornings production meeting.
I expect you to be at the top of the order.”
On March 21 I get this
update after asking them why it was not already shipped in the previous two
weeks as promised!
“
Ive asked our
production person for a definitive ship date. Will respond as soon as I get it.
We created a backlog while we solved all the coil and capacitor noise , now we
are simply building as fast as we can to ship all back orders. We are being
methodical - and we are trying to improve our speed”
Later
the same day March 21st from Richard…
“Damian has confirmed a Monday ship date. I will forward the
Fedex waybill as soon as it is pickd up.
Richard Janzen, Marketing Manager
PurePower Partners LLC.
519 624 9735”
So above they
promised a firm ship date of March 24th.
On April 8th
Richard CC’s me in a response to another customer which is having very similar
issues with PurePower.
Here is the link
he referred to. Apparently, I am not the
only one!
http://www.audioasylum.com/audio/general/messages/67/671848.html
On April 9th
Damian replies to another request for an update that he is waiting on parts and
will ship before end of week…
“
Hi Chris,
I am waiting to receive the parts we talked about a few days ago -
expected them from Scarborough yesterday afternoon but now looking like
a tomorrow afternoon delivery. I want to get this out for you before the
end of the week.
If you want a call this afternoon with any details I can do that, let me
know.
Thanks,
Damian.”
On April 11th he
replies to my request for an update after they miss yet another ship date
promise, with additional delays…
“Hi
Chris,
I ran into a small problem, but it will not prevent your receipt of a quiet
3000. Are you available tomorrow for a short phone call? I very much want
to clear up this situation and for you to have a great product to enjoy.
Thanks,
Damian.”
On April 24, again he replies
to my request for an update after missing a promised ship date AGAIN with more
delays…
“Dear
Chris,
If I could have an opportunity to talk with you when you return on
Friday I would like to do so. Would you be available for a call?
Thank you,
Damian Janzen”
I phone Damian
again on May 7, 2014 demanding a refund since it has become clear that these
excuses will NEVER end. He agrees to
refund my original purchase price in full by Friday May 9, 2014.
No refund was
provided on May 9, 2014 AS PROMISED by Damian.
I send Email
again on May 12 requesting refund.
No response.
Sent Email again
on May 14th requesting refund.
I am F’ing tired
of this!
Time to bring
them to court!
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